ALL ATTACHED MGMT 230 Organizational Behavior-CENGAGE ASSIGNMENTS Chapter 06: Assignment: Motivating Behavior with Work and Rewards 1. Job design and motivation (Connect, Perform) Answer the following questions based on the information in this passage and your knowledge of Job Characteristics Theory. Imagine that you are a manager at Applebee’s, a restaurant chain. Turnover is always a challenge with restaurant employees, and yours are no different. Your restaurant’s turnover rate is a little above the company average, and you would like to improve it. You believe that having better trained and more experienced servers will help you to decrease staffing costs and improve customer service and sales. Fortunately, you have a lot of control over how your restaurant’s jobs are designed and believe that redesigning the work might improve employees’ motivation, absenteeism, and turnover. You recently administered a survey assessing your employees’ job satisfaction, motivation, and perceptions about their jobs at Applebee’s that confirmed your suspicions. Employees provided a lot of honest information and additional comments that you think will be useful in restructuring your stores based on the  job characteristics theory. One of the themes that came out of the survey responses is that employees feel bored and unchallenged because they only do a narrow job. According to the job characteristics theory, which of the following should you do to address this issue? Improve task significance Improve feedback Improve employees’ growth need strength Improve skill variety After carefully considering the most recent employee survey results, you decide that the core issue that you need to address to improve employee motivation is that employees do not seem to know how they are doing relative to what is expected of them. Knowing this, which critical psychological state will you be most targeting in your job redesign initiative? Experienced responsibility for outcomes of the work Knowledge of the actual results of work activities Growth need strength Experienced meaningfulness of the work Match each description with the corresponding job design term that best describes it. Description Job Design Term Rather than having employees perform only one step of the product packaging process, management let each packaging employee package an entire product to reduce boredom from repetitively doing a single task. Job Enlargement Job Enrichment Job Rotation Job Specialization Rather than being a human resources generalist, Alice only handles payroll for her company. Job Enlargement Job Enrichment Job Rotation Job Specialization Giving employees more responsibility over their work and letting them set their own hourly goals as long as their company-assigned daily goals are met is an example of which job design approach? Job Enlargement Job Enrichment Job Rotation Job Specialization Some companies use this approach to decrease the likelihood of repetitive motion injuries from repetitive physical work. Job Enlargement Job Enrichment Job Rotation Job Specialization 2. Employee participation, empowerment, and flexible work arrangements (Connect, Perform) Use your knowledge of employee participation, empowerment, and flexible work arrangements to answer the following questions. As a new manager, you hope to improve employee motivation by creating a suggestion box. Your action gives the employees greater—–?——  Empowerment, Participation, Flexibility their work schedule    Identify what type of flexible work arrangement is shown in the following example. You decide to reward your highest performing employee with this flexible work arrangement so that she can work four ten-hour days and have every Friday off as long as she maintains her high performance. Job sharing Compressed work schedule Extended work schedule You were recently promoted to a management position at a warehouse facility. One of your new responsibilities is motivating the warehouse staff and enhancing their engagement and performance. You decide to take a close look at some of the jobs to see if you can improve your warehouse employees’ engagement and motivation. Because you want to give employees every other Friday off but still have them put in an average of 40 work hours a week, what type of intervention would be best for this job and situation? Compressed work schedule Job sharing Extended work schedule 3. Goal-setting theory (Connect, Perform) Use these aspects of goal-setting theory to best complete the following sentences. Use each term no more than once. Goal acceptance Goal commitment Organizational support Reinforcement Goal difficulty Goal specificity Individual abilities and traits Goal-directed effort Management by objectives James did not like the fact that he had no input in his productivity goal. Because of this, his———?  was low and he did not take it as seriously as if he had set the same goal himself. Carol always tries extremely hard to reach her performance goal. She takes it personally when she falls short, which rarely happens because she is so dedicated to reaching it. Carol’s —-?—-  is high. After organizational and subsidiary goals are set, each manager meets with each subordinate to explain the unit goals to the subordinate. Together the two determine how the subordinate can contribute to the unit’s goals most effectively. This is called ——-?——–. For each example presented in the following table, identify the goal-setting concept being illustrated. Example Goal specificity Goal acceptance Goal difficulty Goal commitment Bob’s supervisor told him he needed to finish mowing the lawn in less than one hour. Because he was told what his goal would be and had no input, Bob never felt like it was his real objective and did not adopt the goal as his own. Sarah thought that she would be able to package 50 products an hour and made this her goal. Once she started the packaging she realized that other employees were doing much less so she lowered her goal. Once Molly reached her goal she stopped working hard and ended up performing much lower than she could have. Use your knowledge of the goal-setting model to fill in the missing labels in the following image.     A. Self-Efficacy, Goal-Directed Effort, Goal Level, Feedback Feedback, Individual Abilities and Traits, Threat Of Punishment, Coaching 4. Performance management (Connect) Use your knowledge of performance management to answer the question. The—–?———- identifies financial and nonfinancial performance measures and organizes them into a single model. Management by objectives approach, Balanced scorecard, Crossroads model Use your knowledge of the balanced scorecard to answer the following question. The balanced scorecard supports four key components of organizational success. Three of the components are customer perceptions, financial performance, and internal business processes. What is the fourth? Business strategy Brand value Innovation and learning Use your knowledge of performance management measurement methods to answer the following question. To provide useful information for the decision maker, performance appraisals must be three things. Valid and reliable are two of the three things. What is the third? Free from bias Based on financial outcomes Based on customer satisfaction 5. Reward systems (Connect, Perform) Reward system Symbolic value Base pay Indirect compensation Flexible reward system Surface value Compensation packages Incentive system Perquisites Participative pay system Use each of these individual reward system terms to identify the following reward examples. Use each term no more than once. If some of your employees need daycare, some want greater retirement contributions, and some want a more generous healthcare plan, which is the best reward system to implement? A car and driver, first-class travel, and a golf club membership are given to all employees at the Vice President level or higher. You receive a job offer with a $55,000 salary. To ensure that your organization’s new reward system best meets your employees’ needs, you create a task force comprised of people from all ranks and locations across the company to provide input into the new system. For each example presented in the following table, identify the type of reward being illustrated. Example Indirect compensation Incentive system Perquisite An employer’s contribution to your retirement plan is an example of this. When your work team comes up with an idea that saves the company at least $5,000, your team gets $1,000 to share among the team members. Although some examples of this are job-related and enhance productivity, such as a car and driver, they mostly seem to increase the status of their recipients and may thus increase satisfaction and reduce turnover. Use your knowledge of individual reward systems to answer the following question. You believe that your manufacturing employees could produce more parts per hour, but that they need to be motivated to do it. You want to tie their earnings to the number of defect-free parts they produce every day. Profit-sharing plan Gain-sharing program Piecework program Use your knowledge of individual reward systems to answer the following question. Select the word or phrase that best completes the sentence. Compensation should also be a ——?—– reward for the individual’s contributions to the organization. Sizeable Inequitable Fair 6. Chapter 06 Video Case Study: Barcelona Restaurant Group: Managing Quality and Performance (Lead) Watch the following video about Barcelona Restaurant Group and answer the questions that follow. Transcript Scott discusses how the general manager runs the store, and is responsible for the operations and for the performance of the restaurant overall. This is an example of what concept from job characteristics theory? Satisfaction Skill variety Autonomy Feedback Use your knowledge of different approaches for setting up work to classify the following example. Example A compressed work schedule Job sharing Flextime Telecommuting Certain Barcelona employees must work specific days (e.g., Monday through Friday) and must be available from 11 a.m. to 2 p.m. but otherwise can set their own schedule for when they will work. Assume you are Scott, the COO, of Barcelona Restaurants. One of your employees seems to feel like the he isn’t personally accountable and responsible for the results of the work he does at Barcelona. As a result, the employee feels dissatisfied and unmotivated. If you are trying to help your employee, what are the most important things you can do improve the situation?  Check all that apply. Give more independence in scheduling the work Give direct and clear information about the effectiveness of performance Increase freedom to determine procedures for carrying out the work Highlight how the job affects the lives or work of other people Assume you are Scott, the COO of Barcelona Restaurants. You have worked with the managers to set goals such as “reduce the cost of food”, “increase quality”, or “improve profitability” but the restaurants have not demonstrated significant improvement in any of these areas. As a result, customer satisfaction and repeat business is down and profits are dropping. What might you do to help address this problem? Set more specific goals such as keep cost of food to 24.3% of budget, or average 9.0 on a 10 point scale in customer ratings, or generate $342,000 in profit so managers know what to aim for. Reduce the connection between performance and rewards because making bonuses and pay contingent on performance tends to create negative stress. Assign easier goals because setting challenging and difficult goals tends to result in failure and creates frustration. Make the goals more general so that the managers have more flexibility in which goals to pursue and so they are more likely to feel like they’ve achieved them. image1.png

ALL ATTACHED

MGMT 230 Organizational Behavior-CENGAGE ASSIGNMENTS

Chapter 06: Assignment: Motivating Behavior with Work and Rewards

1. Job design and motivation (Connect, Perform)

Answer the following questions based on the information in this passage and your knowledge of Job Characteristics Theory.

Imagine that you are a manager at Applebee’s, a restaurant chain. Turnover is always a challenge with restaurant employees, and yours are no different. Your restaurant’s turnover rate is a little above the company average, and you would like to improve it. You believe that having better trained and more experienced servers will help you to decrease staffing costs and improve customer service and sales. Fortunately, you have a lot of control over how your restaurant’s jobs are designed and believe that redesigning the work might improve employees’ motivation, absenteeism, and turnover. You recently administered a survey assessing your employees’ job satisfaction, motivation, and perceptions about their jobs at Applebee’s that confirmed your suspicions. Employees provided a lot of honest information and additional comments that you think will be useful in restructuring your stores based on the 
job characteristics theory.

One of the themes that came out of the survey responses is that employees feel bored and unchallenged because they only do a narrow job. According to the job characteristics theory, which of the following should you do to address this issue?

Improve task significance

Improve feedback

Improve employees’ growth need strength

Improve skill variety

After carefully considering the most recent employee survey results, you decide that the core issue that you need to address to improve employee motivation is that employees do not seem to know how they are doing relative to what is expected of them. Knowing this, which critical psychological state will you be most targeting in your job redesign initiative?

Experienced responsibility for outcomes of the work

Knowledge of the actual results of work activities

Growth need strength

Experienced meaningfulness of the work

Match each description with the corresponding job design term that best describes it.

Description

Job Design Term

Rather than having employees perform only one step of the product packaging process, management let each packaging employee package an entire product to reduce boredom from repetitively doing a single task.

Job Enlargement

Job Enrichment

Job Rotation

Job Specialization

Rather than being a human resources generalist, Alice only handles payroll for her company.

Job Enlargement

Job Enrichment

Job Rotation

Job Specialization

Giving employees more responsibility over their work and letting them set their own hourly goals as long as their company-assigned daily goals are met is an example of which job design approach?

Job Enlargement

Job Enrichment

Job Rotation

Job Specialization

Some companies use this approach to decrease the likelihood of repetitive motion injuries from repetitive physical work.

Job Enlargement

Job Enrichment

Job Rotation

Job Specialization

2. Employee participation, empowerment, and flexible work arrangements (Connect, Perform)

Use your knowledge of employee participation, empowerment, and flexible work arrangements to answer the following questions.

As a new manager, you hope to improve employee motivation by creating a suggestion box. Your action gives the employees greater—–?—— 
Empowerment, Participation, Flexibility their work schedule   

Identify what type of flexible work arrangement is shown in the following example.

You decide to reward your highest performing employee with this flexible work arrangement so that she can work four ten-hour days and have every Friday off as long as she maintains her high performance.

Job sharing

Compressed work schedule

Extended work schedule

You were recently promoted to a management position at a warehouse facility. One of your new responsibilities is motivating the warehouse staff and enhancing their engagement and performance. You decide to take a close look at some of the jobs to see if you can improve your warehouse employees’ engagement and motivation. Because you want to give employees every other Friday off but still have them put in an average of 40 work hours a week, what type of intervention would be best for this job and situation?

Compressed work schedule

Job sharing

Extended work schedule

3. Goal-setting theory (Connect, Perform)

Use these aspects of goal-setting theory to best complete the following sentences. Use each term no more than once.

Goal acceptance

Goal commitment

Organizational support

Reinforcement

Goal difficulty

Goal specificity

Individual abilities and traits

Goal-directed effort

Management by objectives

James did not like the fact that he had no input in his productivity goal. Because of this, his———?  was low and he did not take it as seriously as if he had set the same goal himself.

Carol always tries extremely hard to reach her performance goal. She takes it personally when she falls short, which rarely happens because she is so dedicated to reaching it. Carol’s —-?—-  is high.

After organizational and subsidiary goals are set, each manager meets with each subordinate to explain the unit goals to the subordinate. Together the two determine how the subordinate can contribute to the unit’s goals most effectively. This is called ——-?——–.

For each example presented in the following table, identify the goal-setting concept being illustrated.

Example

Goal specificity

Goal acceptance

Goal difficulty

Goal commitment

Bob’s supervisor told him he needed to finish mowing the lawn in less than one hour. Because he was told what his goal would be and had no input, Bob never felt like it was his real objective and did not adopt the goal as his own.

Sarah thought that she would be able to package 50 products an hour and made this her goal. Once she started the packaging she realized that other employees were doing much less so she lowered her goal.

Once Molly reached her goal she stopped working hard and ended up performing much lower than she could have.

Use your knowledge of the goal-setting model to fill in the missing labels in the following image.

 
 

A. Self-Efficacy, Goal-Directed Effort, Goal Level, Feedback

Feedback, Individual Abilities and Traits, Threat Of Punishment, Coaching

4. Performance management (Connect)

Use your knowledge of performance management to answer the question.

The—–?———- identifies financial and nonfinancial performance measures and organizes them into a single model.

Management by objectives approach, Balanced scorecard, Crossroads model

Use your knowledge of the balanced scorecard to answer the following question.

The balanced scorecard supports four key components of organizational success. Three of the components are customer perceptions, financial performance, and internal business processes. What is the fourth?

Business strategy

Brand value

Innovation and learning

Use your knowledge of performance management measurement methods to answer the following question.

To provide useful information for the decision maker, performance appraisals must be three things. Valid and reliable are two of the three things. What is the third?

Free from bias

Based on financial outcomes

Based on customer satisfaction

5. Reward systems (Connect, Perform)

Reward system

Symbolic value

Base pay

Indirect compensation

Flexible reward system

Surface value

Compensation packages

Incentive system

Perquisites

Participative pay system

Use each of these individual reward system terms to identify the following reward examples. Use each term no more than once.

If some of your employees need daycare, some want greater retirement contributions, and some want a more generous healthcare plan, which is the best reward system to implement?

A car and driver, first-class travel, and a golf club membership are given to all employees at the Vice President level or higher.

You receive a job offer with a $55,000 salary.

To ensure that your organization’s new reward system best meets your employees’ needs, you create a task force comprised of people from all ranks and locations across the company to provide input into the new system.

For each example presented in the following table, identify the type of reward being illustrated.

Example

Indirect compensation

Incentive system

Perquisite

An employer’s contribution to your retirement plan is an example of this.

When your work team comes up with an idea that saves the company at least $5,000, your team gets $1,000 to share among the team members.

Although some examples of this are job-related and enhance productivity, such as a car and driver, they mostly seem to increase the status of their recipients and may thus increase satisfaction and reduce turnover.

Use your knowledge of individual reward systems to answer the following question.

You believe that your manufacturing employees could produce more parts per hour, but that they need to be motivated to do it. You want to tie their earnings to the number of defect-free parts they produce every day.

Profit-sharing plan

Gain-sharing program

Piecework program

Use your knowledge of individual reward systems to answer the following question. Select the word or phrase that best completes the sentence.

Compensation should also be a ——?—– reward for the individual’s contributions to the organization.

Sizeable

Inequitable

Fair

6. Chapter 06 Video Case Study: Barcelona Restaurant Group: Managing Quality and Performance (Lead)

Watch the following video about Barcelona Restaurant Group and answer the questions that follow.


Transcript

Scott discusses how the general manager runs the store, and is responsible for the operations and for the performance of the restaurant overall. This is an example of what concept from job characteristics theory?

Satisfaction

Skill variety

Autonomy

Feedback

Use your knowledge of different approaches for setting up work to classify the following example.

Example

A compressed work schedule

Job sharing

Flextime

Telecommuting

Certain Barcelona employees must work specific days (e.g., Monday through Friday) and must be available from 11 a.m. to 2 p.m. but otherwise can set their own schedule for when they will work.

Assume you are Scott, the COO, of Barcelona Restaurants. One of your employees seems to feel like the he isn’t personally accountable and responsible for the results of the work he does at Barcelona. As a result, the employee feels dissatisfied and unmotivated. If you are trying to help your employee, what are the most important things you can do improve the situation?
 Check all that apply.

Give more independence in scheduling the work

Give direct and clear information about the effectiveness of performance

Increase freedom to determine procedures for carrying out the work

Highlight how the job affects the lives or work of other people

Assume you are Scott, the COO of Barcelona Restaurants. You have worked with the managers to set goals such as “reduce the cost of food”, “increase quality”, or “improve profitability” but the restaurants have not demonstrated significant improvement in any of these areas. As a result, customer satisfaction and repeat business is down and profits are dropping. What might you do to help address this problem?

Set more specific goals such as keep cost of food to 24.3% of budget, or average 9.0 on a 10 point scale in customer ratings, or generate $342,000 in profit so managers know what to aim for.

Reduce the connection between performance and rewards because making bonuses and pay contingent on performance tends to create negative stress.

Assign easier goals because setting challenging and difficult goals tends to result in failure and creates frustration.

Make the goals more general so that the managers have more flexibility in which goals to pursue and so they are more likely to feel like they’ve achieved them.

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You must: • Provide a comprehensive explanation of the purpose, methodologies and findings • Use the information collected to explain your conclusions and recommendations Extension activities To achieve a Distinction, you must analyse how the findings of your research can be used in a specific strategic business context. Learning outcomes and assessment criteria LO3 AC 3.1, 3.2, 3D1 Task 4 On completion of your research project, you must prepare a reflective log which contains an evaluation of the skills you used while undertaking the research. The reflective log should be included in section four of your portfolio and must include: • A review of your own skills using personal reflection and feedback • Recommendations on ways to improve your personal skills while undertaking research Extension activities To achieve a Merit, you must include a plan to improve your own research skills in your reflective log. Learning outcomes and assessment criteria LO4 AC 4.1, 4.2, 4M1 Note: When citing sources of information that you have used, provide a reference using an appropriate format, e.g., Harvard. Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 Guidelines for assessors The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by the assessment criteria for the unit. To achieve a merit or distinction grade, the learners must demonstrate that they have achieved all the criteria set for these grades. Where work for the pass standard is marginal, assessors can take account of any extension work completed by the learners. The suggested evidence listed below is how learners can demonstrate that they have met the required standards. The command verbs contained within the AC are highlighted in bold in the suggested evidence boxes. Task number LOs and AC Suggested evidence PASS Suggested additional evidence MERIT Suggested additional evidence DISTINCTION 1. LO1 AC 1.1, 1.2, 1.3 1M1 The learner should ensure that the tutor has approved their choice of research area/ hypothesis. AC1.1 The learner may consider different areas of research but will identify one which is linked to the strategic business development. AC1.2 The learner will need to explain clearly and in detail the aim, scope and objectives of the research which is to be undertaken. AC1.3 The learner will produce a research proposal with the development of suitable research question(s) or hypotheses for the selected area of research. The learner must produce specific success criteria which are related to the achievement of the research proposal. The success criteria should be referred to in the reflective log which is required for Task 4. 1M1 The learner must produce detailed written justification for the choice of research area showing how it is directly related to an aspect of strategic business development. Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 The final proposal must be presented in writing. However, it could be accompanied by oral or written evidence of viva with tutor/assessor with observation statement recording discussions, questions and answers. The plan must be clearly presented, and a tabular form would be useful. It should be a tool which the learner will use in completing the research. 2 LO2 AC 2.1, 2.2 2M1 AC2.1 The learner should prepare a detailed literature review and accurate bibliography in an appropriate referencing format. The review will identify literature sources which are pertinent as well as those which are not. A wide range of appropriate and relevant information sources must have been considered, including academic journals, reports, texts and valid online material AC2.2 The learner will then apply research methodologies using primary and secondary sources. This must provide sufficient information so that valid conclusions can be drawn. 2M1 The learner must produce a comprehensive explanation of their reasons for choosing the research methodologies and justify why each is fit for purpose. 3 LO3 AC 3.1, 3.2 3D1 AC3.1 The learner must explain the research purpose, methodologies, and findings. The learner should choose the most appropriate format in which to present their research findings. In most cases, this is likely to be a final written report 3D1 The learner will produce a written piece of work that analyses how the findings of the research can be used in a specific business context. The analysis should examine Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 demonstrating that the learner has: • applied relevant research methods for the area and type of research undertaken • provided a comprehensive explanation of the purpose, methodologies and findings • referenced all sources using a recognised system AC3.2 The report should explain conclusions and recommendations using the information collected. It should draw on an analysis of the research findings in justifying results and conclusions and should consider research methods and techniques, as well as the validity of the findings. each part in detail, identifying the main findings and their relationship to the business context. 4 LO4 AC 4.1, 4.2 4M1 AC4.1 The learner will be required to prepare a reflective log that reviews their own learning in carrying out research investigations. This will be a written review based on the learner’s own experiences. AC 4.2 The learner will draw on the review for AC 4.1 in order to identify and recommend ways to improve their own skills while undertaking research 4M1 The learner will produce a detailed plan with clear specific actions, in timeframes, to show how their skills will be improved for future research.

Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 For: ATHE Level 7 Diploma in Strategic Management ATHE Level 7 Extended Diploma in Strategic Management Unit 3 Research for Strategic Development Assignment Assignment Scenario Your research must be related to a topic associated with strategic business development. To achieve the

Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 For: ATHE Level 7 Diploma in Strategic Management ATHE Level 7 Extended Diploma in Strategic Management Unit 3 Research for Strategic Development Assignment Assignment Scenario Your research must be related to a topic associated with strategic business development. To achieve the learning outcomes at the standards provided, you must prepare a portfolio which includes all the work completed for the following tasks. When citing sources of information that you have used for your research, provide a reference using an appropriate format, e.g., Harvard. Task 1 In section one of your portfolio, you should: • Identify a valid area for research to support the strategic development of a business area • Explain the aim, scope and objectives for a chosen area of research • Prepare a research proposal and project plan including success criteria, key milestones and critical pathways Extension activities To achieve a Merit, you must justify how the research area you have chosen supports the achievement of an aspect of strategic business development. Learning outcomes and assessment criteria LO1 AC 1.1, 1.2, 1.3, 1M1 Task 2 In section two of the portfolio, you need to: • Complete a review of different literature sources identifying those which are most appropriate for your chosen area of research • Use different research methodologies to gather data from primary and secondary sources (the data must be sufficient to ensure you can make valid conclusions) Extension activities To achieve a Merit, you must justify the research methodologies chosen. Learning outcomes and assessment criteria LO2 AC 2.1 2.2 2M1 Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 Task 3 In section three of the portfolio, you must present all your research findings in an appropriate format for the target audience. You must: • Provide a comprehensive explanation of the purpose, methodologies and findings • Use the information collected to explain your conclusions and recommendations Extension activities To achieve a Distinction, you must analyse how the findings of your research can be used in a specific strategic business context. Learning outcomes and assessment criteria LO3 AC 3.1, 3.2, 3D1 Task 4 On completion of your research project, you must prepare a reflective log which contains an evaluation of the skills you used while undertaking the research. The reflective log should be included in section four of your portfolio and must include: • A review of your own skills using personal reflection and feedback • Recommendations on ways to improve your personal skills while undertaking research Extension activities To achieve a Merit, you must include a plan to improve your own research skills in your reflective log. Learning outcomes and assessment criteria LO4 AC 4.1, 4.2, 4M1 Note: When citing sources of information that you have used, provide a reference using an appropriate format, e.g., Harvard. Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 Guidelines for assessors The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by the assessment criteria for the unit. To achieve a merit or distinction grade, the learners must demonstrate that they have achieved all the criteria set for these grades. Where work for the pass standard is marginal, assessors can take account of any extension work completed by the learners. The suggested evidence listed below is how learners can demonstrate that they have met the required standards. The command verbs contained within the AC are highlighted in bold in the suggested evidence boxes. Task number LOs and AC Suggested evidence PASS Suggested additional evidence MERIT Suggested additional evidence DISTINCTION 1. LO1 AC 1.1, 1.2, 1.3 1M1 The learner should ensure that the tutor has approved their choice of research area/ hypothesis. AC1.1 The learner may consider different areas of research but will identify one which is linked to the strategic business development. AC1.2 The learner will need to explain clearly and in detail the aim, scope and objectives of the research which is to be undertaken. AC1.3 The learner will produce a research proposal with the development of suitable research question(s) or hypotheses for the selected area of research. The learner must produce specific success criteria which are related to the achievement of the research proposal. The success criteria should be referred to in the reflective log which is required for Task 4. 1M1 The learner must produce detailed written justification for the choice of research area showing how it is directly related to an aspect of strategic business development. Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 The final proposal must be presented in writing. However, it could be accompanied by oral or written evidence of viva with tutor/assessor with observation statement recording discussions, questions and answers. The plan must be clearly presented, and a tabular form would be useful. It should be a tool which the learner will use in completing the research. 2 LO2 AC 2.1, 2.2 2M1 AC2.1 The learner should prepare a detailed literature review and accurate bibliography in an appropriate referencing format. The review will identify literature sources which are pertinent as well as those which are not. A wide range of appropriate and relevant information sources must have been considered, including academic journals, reports, texts and valid online material AC2.2 The learner will then apply research methodologies using primary and secondary sources. This must provide sufficient information so that valid conclusions can be drawn. 2M1 The learner must produce a comprehensive explanation of their reasons for choosing the research methodologies and justify why each is fit for purpose. 3 LO3 AC 3.1, 3.2 3D1 AC3.1 The learner must explain the research purpose, methodologies, and findings. The learner should choose the most appropriate format in which to present their research findings. In most cases, this is likely to be a final written report 3D1 The learner will produce a written piece of work that analyses how the findings of the research can be used in a specific business context. The analysis should examine Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 demonstrating that the learner has: • applied relevant research methods for the area and type of research undertaken • provided a comprehensive explanation of the purpose, methodologies and findings • referenced all sources using a recognised system AC3.2 The report should explain conclusions and recommendations using the information collected. It should draw on an analysis of the research findings in justifying results and conclusions and should consider research methods and techniques, as well as the validity of the findings. each part in detail, identifying the main findings and their relationship to the business context. 4 LO4 AC 4.1, 4.2 4M1 AC4.1 The learner will be required to prepare a reflective log that reviews their own learning in carrying out research investigations. This will be a written review based on the learner’s own experiences. AC 4.2 The learner will draw on the review for AC 4.1 in order to identify and recommend ways to improve their own skills while undertaking research 4M1 The learner will produce a detailed plan with clear specific actions, in timeframes, to show how their skills will be improved for future research.

Unit 3 Research for Strategic Development Assignment v1.0 13/02/23 For: ATHE Level 7 Diploma in Strategic Management ATHE Level 7 Extended Diploma in Strategic Management Unit 3 Research for Strategic Development Assignment Assignment Scenario Your research must be related to a topic associated with strategic business development. To achieve the

Week 4 Paper Firefighters have to make quick decisions on a fire scene.  The decisions they make can mean the difference between being successful and unsuccessful. After completing this week’s readings and conducting your research into this topic, write a paper that answers the following: 1.  Discuss the actions firefighters can take to limit the spread of a structure fire? I want you to think about line choice, GPM’s, ventilation, offensive, and defensive attacks as well as any other relevant information.  2. Discuss the decisions a firefighter could make that would make a fire situation worse? Be sure to base your information on facts and not opinion, and be sure that first person is not used in your paper. Assignment Requirements: 1. Two Full APA Formatted Pages (This does not count the title page or the reference page) 2. Two Academically Respected Sources (Good sources that are respected in this field) 3. APA 7th Edition (Guides located at the bottom of this page)  4. Word Document (Use Microsoft Word only) (Do not submit a PDF or a Pages document)Paper Expectations: The Writing Assignment Expectations document I provided at the bottom of this page goes into detail on the following information.1. Page Number – The page number must appear in the upper right corner of the header on each page of the paper. 2. Title Page – APA 7th Edition3. Main Parts of the Paper – The main parts or sections of the paper include the Introduction, Body and Conclusion 4. Headings – Headings are required in the paper so that the reader can distinguish between your key points throughout the body of the paper. 5. Citing Sources – Cite your quoted and paraphrased material using APA 7th Edition6. Reference Page – Reference all material using APA 7th Edition and be sure to pay attention to the indenting for each source. Page Setup:1. Times New Roman font throughout the paper2. 12 Point font size throughout the paper3. Double Spaced4. 1 inch Page Margins: Top, Bottom, Left and Right (Not 1.25 inches) The instructions provided must be followed or points will be deducted. 

Week 4 Paper Firefighters have to make quick decisions on a fire scene.  The decisions they make can mean the difference between being successful and unsuccessful. After completing this week’s readings and conducting your research into this topic, write a paper that answers the following: 1.  Discuss the actions firefighters

INSTRUCTIONS ATTACHED Module 3 Assignment 1: Measuring CRM Success Overview For this assignment, you will prepare a deliverable in your choice of format (written document, memo, infographic, PowerPoint, etc). that describes data points (or metrics) which can be used to track CRM Plan results. Please follow the instructions below and prepare your document. Be sure to follow APA guidelines.  Refer to the APA Resources in the Academic Support area of the “Student Resources” button on our course Home page. Instructions In Module 3, we learned about CRM metrics, or data points, that allow us to measure the results of a CRM plan. 1. 1. Choose a product or service that you are familiar with. You may choose the same product or service that you used for last week’s discussion when you created a buyer persona, or you may choose a different product or service. 2. Consider what types of data (metrics) that marketers might want to measure to determine how well they are managing customer relationships. You may wish to review the various metrics noted in the article  “How to Measure CRM Success (Plus 13 Metrics You Should Know)”Links to an external site. 3. Choose three (3) metrics. Do not choose Customer Lifetime Value since we are addressing CLV in the next assignment.  4. Create a presentation in the format of your choice that does the following: · Describe each of the metrics you selected. Be sure to: · Name the metric · Describe what it measures · Explain how measuring that particular data point can help the company to understand how well they are managing their customer relationships.

INSTRUCTIONS ATTACHED Module 3 Assignment 1: Measuring CRM Success Overview For this assignment, you will prepare a deliverable in your choice of format (written document, memo, infographic, PowerPoint, etc). that describes data points (or metrics) which can be used to track CRM Plan results. Please follow the instructions below and

 In this module, we focused on the value of CRM metrics in measuring CRM efforts. We also discussed the importance of first setting goals. Consider the following scenario, then answer the questions. Scenario: You work for a company that currently does not have a CRM plan. Your manager tells you that they’re going to buy a CRM Software Platform this week and “you’ll have everything you need to make the company more profitable.” Explain to your manager the importance of first setting goals and how measuring metrics (measured by the CRM software platform) can help the company to become more profitable. In response posts, provide additional insight into your peers’ ideas and perspectives.

 In this module, we focused on the value of CRM metrics in measuring CRM efforts. We also discussed the importance of first setting goals. Consider the following scenario, then answer the questions. Scenario: You work for a company that currently does not have a CRM plan. Your manager tells you

1) Create an introduction and detailed outline of your research topic paper( the topic should be any topic related to reverse logistics). List at least four references, using library articles. The This outline can follow the following format as far as section headings. You can add more sections. But there must be at least six sections highlighted by * and section titles (Narrative format). Create section titles: Introduction Background Literature Review Findings Conclusion References Incorporate at least six references from articles listed within the online APUS library. 2) Your research paper should be 8 to 10 pages not including the Title page, abstract and reference page.The paper must include a thesis statement and must contain at least one research question to be answered or a hypothesis to be tested. The assignment must be a research paper in which you draw conclusions based on high-quality research referencing academic or scholarly sources. The sources you use must represent research not the opinion of authors. Expect to use our online library and to find peer-reviewed journal articles textbooks and reports from think tanks and government agencies such as CRS or GAO as your sources.The body of the paper must be at least 2280 words to earn full credit for the assignment, and you must support your research with at least four peer-reviewed sources that are cited and referenced.This final paper should be between 8 to 10 pages for the content, not counting the title page or the reference page.

1) Create an introduction and detailed outline of your research topic paper( the topic should be any topic related to reverse logistics). List at least four references, using library articles. The This outline can follow the following format as far as section headings. You can add more sections. But there